Effective Date: August 4, 2026
At Velora, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
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Name
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Email address
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Phone number
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Billing and shipping address
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Order details
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Payment-related information
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Information provided to customer support
We may also collect basic technical information such as device, browser, and website usage information.
How We Use Your Information
Your information may be used to:
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Process and deliver your orders
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Provide order updates and tracking
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Process returns, exchanges, and refunds
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Respond to customer support requests
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Improve our website and services
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Prevent fraud and maintain website security
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Comply with applicable legal requirements
Sharing of Information
We do not sell your personal information.
Information may be shared with trusted service providers only when necessary to operate our business, such as payment processors, shipping partners, website service providers, and customer support services.
Payment Information
Payments may be processed through third-party payment providers. Payment information is handled according to the applicable provider's security and privacy practices.
Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, and understand website usage.
Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.
Policy Updates
Velora may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact Us
For privacy-related questions:
Email: velorstores17@gmail.com
Phone: 7738828754
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST